This bag is beautiful and very well made (except hardware) I’ve ordered it via shop in the UK. When I’ve received this satchel my first impression was “wow”, then I’ve checked all the details. Unfortunately hardware was already tarnished and chipped off in few places. I’m really disappointed. Especially that it doesn’t help our cruelty- free fashion movement. It isn’t cheap bag. Customers should never experience such a disappointments. I’m sending this bag back. It looks like sample bag. I didn’t receive dust bag either. It’s such a pity. I was very excited and happy that I will be able to invest in Angela Roi brand. As an animal rights activist I wear and promote vegan brands. I already own Angela Roi Cher mini. I’ve got this bag for one year and I didn’t notice tarnishing or anything like that apart from hardware on the bottom of the bag. I babysit my bags. I never put them on the floor or anywhere else where the surface is harmful to delicate items. It doesn’t look bad but in fact it chipped off just a little bit. I’ve seen a few reviews on YouTube. And some people have issues with the Eloise Satchel hardware. Please, never change the quality of your products. Always make them even better especially when it comes to animal and human rights. Best Wishes x